At Blackdial Custom Watches, we strive to ensure that every customer is satisfied with their purchase. If, for any reason, you wish to return or exchange a product, please review our return policy outlined below.

1. Returns for Damaged or Defective Items (upon receipt)

If your item arrives damaged or with a manufacturing defect, please contact us immediately upon receiving your order. We will arrange a return and either offer a replacement or issue a full refund, including any shipping costs incurred.

2. Return for Exchange

If you wish to exchange your watch for a different model, please notify us within 30 days of receiving your order. You will be responsible for any return shipping fees (if it is not a matter of quality issue), but the new item will be shipped to you at no additional cost.

The watch must be in its original packaging, with all protective films and plastics still attached, and in brand-new, without any signs of wear or use.

Once the protective films have been removed, the watch cannot be returned or exchanged, as it can no longer be resold as new.

3. Returns for Reasons Other Than Manufacturing Defect

At Blackdial Custom Watches, all orders can be returned for a full refund except for the following cases:

• 
  Watches created through our configurator.
  
• 
  Custom-made watches based on combinations requested outside of our website.
  
• 
  Watches with custom logos.
  

If your order does not fall under these categories and is not related to a quality issue, it is eligible for return and a full refund. Accessories may also be returned and refunded.

The watch must be in its original packaging, with all protective films and plastics still attached, and in brand-new, without any signs of wear or use.

Once the protective films have been removed, the watch cannot be returned or refunded, as it can no longer be resold as new. In this case, we will only replace or refund items that were originally defective or damaged upon receipt.

You will be responsible for any return shipping fees (if it is not a matter of quality issue).

4. Return process

To initiate a return, please contact our customer support team at mailto:support@blackdial-watches.com. Provide your order number, the reason for the return, and any supporting evidence if applicable. Our team will guide you through the return process.

5. Return conditions

• 
  The watch must be in its original packaging and in unused condition.
  
• 
  Any accessories or additional items included in the original packaging must also be returned.
  
• 
  We recommend using a tracked shipping service for returns to ensure safe delivery.
  

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mailto:support@blackdial-watches.com.

European Union 30 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

By making a purchase at Blackdial Custom Watches, you agree to abide by this return policy.

If you have any questions or concerns regarding our return policy, please feel free to contact us at mailto:support@blackdial-watches.com. We’re here to assist you throughout the process.

After receiving your return request, we will process it within 10 days. You’ll be notified of the return status by email.